Refund policy
Returns & Refund Policy
Last updated: 28. august 2026
If something you bought from Aavora isn't right, we'll make it right.
The 30-day promise
You have 30 days from the day your order is delivered to request a refund for any reason. It didn't fit. It wasn't what you pictured. Your dog ignored it. You changed your mind. All of those count.
You do not need to ship anything back to us. Return postage on items like ours costs more than the item is worth. Once your refund is approved, keep it, pass it to a friend, or donate it to a shelter.
How to request a refund
Email support@aavora.co with:
- Your order number (it starts with #, and it's in your confirmation email)
- The email address you used to order
- A sentence about what went wrong — helpful for us, but we won't argue with you about it
We reply to every email within 2 business days. Once approved, your refund is issued to your original payment method within 5 business days. Your bank or card issuer may take a few days more to show it.
Damaged, faulty, or wrong item
If your order arrives damaged, defective, or isn't what you ordered, email support@aavora.co with your order number and a photo. We'll send a replacement at no cost or refund you in full — your choice. Manufacturing defects are covered for 12 months from delivery.
Cancelling before it ships
Orders can be cancelled any time before they ship. Email support@aavora.co with your order number and we'll cancel and refund in full.
Once an order has shipped it can't be cancelled, but the 30-day promise above still applies from the day it's delivered.
Shipping times
Delivery times differ by product. The estimate for the item you're buying is shown on its product page.
Orders are processed within 1–2 business days. Tracking is included with every order and is emailed to you when your package leaves the warehouse.
- Items shipped from our US warehouse: 3-6 business days after dispatch
- Items shipped internationally: 14-20 business days after dispatch
If we can't ship your order within 30 days of purchase, we will notify you by email and give you the choice of a full refund or agreeing to a new shipping date. If we don't hear back from you, we will refund you automatically.
Packages marked delivered but not received
Occasionally a carrier marks a package delivered before it arrives. If this happens:
- Wait 48 hours — most turn up
- Check with neighbours and any building reception or mailroom
- If it still hasn't arrived, email us and we'll replace it or refund you
Refunds we can't offer
We can't refund an order more than 30 days after it was delivered, and we can't refund an order that was never placed through aavora.co. Everything else, talk to us.
Contact
Aavora
Email: support@aavora.co
We answer every email within 2 business days.
This policy applies to purchases made at aavora.co. Nothing in this policy limits any rights you have under applicable consumer protection law.